GSP Manager, Advanced Services CISCO System 10 oct

It is an exciting time to work at Cisco. Every day it connects people to the network and makes it come to life. The concept of the network as the platform for transforming life’s experiences is no longer a possibility: it is quickly becoming a reality. And Cisco is leading the experience.

If you share our vision for customer success and can contribute in a highly entrepreneurial, creative environment – you’ll thrive in Cisco!

We seek a strong leader and communicator with a deep understanding of business fundamentals to lead consultant teams in the role of Manager, Advanced Services in Mexico.
In this position, you will be responsible for customer satisfaction, profitability and revenue.

The Role

·    Understanding of customer requirements and business metrics, and an attitude for influencing and guiding internal stakeholders as well as customers and partners.;
·    Supervises the activities of a team with responsibility for results in terms of customer satisfaction and delivery assurance Manages overall operations for a region or customer segment, including resource allocation, contract negotiation and customer issue resolution Manages and directs the planning, implementation and management of networking projects, WAN audits, LAN Assessment and Consulting and/or Customized services;
·    Leadership role in CA or cross-functional teams to drive service delivery and/or product improvements Represents AS in EBC's Participates in major cross-functional projects affecting Cisco business, product, or service leadership;
·    Works with little or no direction and is mindful of organizational goals and objectives.;
·    Independently identifies complex issues and resolves complex problems that impact strategic direction;
·    May act as a SPOC (single point of contact) for AS delivery in certain customer accounts;
·    Great opportunity for someone with strong customer-facing skills to apply their knowledge and experience in a role that is central to growth for an organization that is leading innovation in today’s networking technology industry.

Your Skills

·    BSCS or BSEE or equivalent plus 8-10 years-related experience;
·    Experience in customer support, knowledge of inter-networking technologies and the competitive marketplace;
·    2+ years-prior management experience;
·    Complete understanding of and experience in leading a team in applying all elements of Technical Consulting;
·    Proven business and technical expertise and extensive customer service engineering experience;
·    Thorough understanding of networking technology and strong technical knowledge of company products;
·    Excellent working relationships with other customer service organizations within Cisco and with appropriate business units;
·    Ability to formulate and deliver complex presentations throughout Cisco and to customer technical departments;
·    Industry awareness.

To apply, please contact Carmen Von Feilitzen at cvonfeil@cisco.com or to to our WEBSITE
http://www.cisco.com/web/about/ac40/about_cisco_careers_home.html