Ombuds Manager
GE International
03 sep
- País/Ciudad:
- México, Estado de
México, Mexico City
- Área:
- Legal
- Tipo de puesto:
- Tiempo Completo
- Sexo:
Indistinto
- Vacantes:
- 1
- Salario:
No Especificado
- Descripción del aviso de empleo:
-
Responsibilities
- Review of integrity related terminations, policy violations guidance and application of policies and employment regulations.
- Ownership for GE Money Mexico S&L training.
- Support acquisition integration and start up initiatives related to Compliance, policies & practice alignment.
- Primary contact for Global Ombuds office on GE Money Mexico Ombuds concerns.
- Interface with Corporate Audit Staff, Legal and Compliance departments on Spirit and Letter Integrity investigations
- Ownership for the GE Money Mexico Ombuds network including assigning Ombuds, concerns, tracking open issues and providing guidance to Ombudsman across the business.
- Identifying opportunities for process improvements within the Ombuds network and processes.
- Document concerns appropriately and maintain hard copy and database updates of concerns.
- Maintain escalated employee concern tracking, analyze trends and initiate responsive action plans with functional managers as appropriate.
- Own/Lead Quaterly Ombuds - Compliance Calls
- Cooperate with Compliance projects and initiatives.
- Lead all ombuds communications within GE Money Mexico.
- Other projects as assigned.
Qualifications
- University Degree.
- 5+ years of working experience in an international company. Previous experience in Compliance is a plus.
- Active, open and patient listener.
- Uncompromising integrity and confidentiality.
- Strong analytical thinker; ability to identify issues and apply policies/guidelines.
- Detail-oriented; strong organizational skills.
- Self starter; ability to set and meet timelines.
- Ability to identify root causes and pinpoint trends.
- Strong communicator; able to interact and communicate effectively at levels of the organization.
- Demonstrated sound judgment and outstanding business ethics.
- Superior ability to ask probing/follow up questions.
- Demonstrated ability to effectively resolve complex employee issues.
- Ability to see several perspectives on the same issue and not jump to conclusions.
- Ability to communicate difficult messages openly and candidly.
- Demonstrated ability to work through challenging interpersonal situations; including working through concerns raised, giving constructive feedback, and making recommendations to others within HR.
- Professional Band employee or higher.
Desired
- Strong personal integrity.
- Inspires trust.
- Accessible to all employees - approachable, respected, broadly known.
- Fair, objective, discrete.
- Independent and self-confident.
- Good listener, sensitive.
- Knowledge of Integrity policies.
- Good business perspective; access to key resources.
- Keen sense of urgency.
- Problem resolution and facilitation skills.
- Business writing skills.
- Fluent Spanish & English speaker.
- Superior interpersonal and communications skills with broad audiences at all levels of the organization.
- Solid understanding of Spirit & Letter policies, Compliance area responsibilities and applicable laws and regulations.
General
GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.
